Frequently Asked Questions

You are allowed to stow two suitcases (up to 20kg each) in the luggage hold of the vehicle and take one small item of hand luggage on board the coach. A surcharge of £5 is payable per additional suitcase.

Large items such as skis, trunks and cycles can only be transported if space permits and this is at the driver’s discretion. A surcharge of £5 is payable per large item. Items must be suitably packaged. Whilst we take every care possible to ensure the safe carriage of your items, we still strongly recommend that you take out insurance.

Our coaches are not equipped with special car seats for babies/toddlers. You are welcome to bring your own but if this is not convenient, the child can be seated on your lap.

We strongly recommend you aim to arrive at the airport at least 1 hour before check-in for your flight opens. This is to ensure you have extra time in case of unexpected delays.

Bookings must be made at least 12 hours in advance of travel. If you missed the booking window, don’t worry, you can buy your ticket from the coach driver upon boarding or via the Oxford Bus app.

We do not require a physical copy of your booking confirmation. You can save your ticket on your device and scan the QR code upon boarding. Please show the PDF ticket, and not a screenshot.

Unfortunately, pets are not carried on our coach services except for registered guide/assistance dogs.

Should your plans change, we are able to amend the date and time of your booked departure – free of charge – up-to 24 hours prior to departure.

We are not able to change pick up or drop off locations, however, you will be able to pay the difference in price (if applicable) in the form of an upgrade purchased from the driver or our travel shop at Gloucester Green Bus Station on the day of travel.

Please note that single tickets, period passes (e.g. 1 week, 4 week) and multi-trip tickets cannot be upgraded.

Don’t worry! Tickets booked for travel from either Heathrow or Gatwick airport may be used up to 24 hours before or after the service you have booked for. For travel from Oxford to Heathrow and Gatwick, your ticket may be used up to 2 hours before or after the service you have booked for. In both instances however, no seat can be guaranteed.

For payment on board the coach, we accept contactless card (including Apple Pay and Google Pay) up to £100 and cash in GBP. You can also book your ticket in advance using our online booking system, or buy a flexible ticket on the Oxford Bus app.

We understand that flights can be delayed or occasionally arrive earlier than planned. To give you peace of mind, you have 24 hours’ flexibility either side of the chosen time for journeys from the airport. You can therefore board an earlier or later departure, as needed. Your existing booking will still be valid, though your seat is only guaranteed on the exact departure on which you are booked.

We recommend aiming to arrive at the bus stop at least 10 minutes before the coach is due to depart. Please ensure you are ready to pay or have your ticket/booking to hand.

A seat can only be reserved for a specific coach by making an advance booking online. Paper tickets purchased on board, app trips and key smartcard journeys do not guarantee a seat; these can be used flexibly on any departure within their validity. Don’t worry, we always keep over half of the coach available for passengers who arrive without bookings.

Yes, all our coaches are fitted with lifts and we welcome wheelchair users on board. In order to avoid unnecessary delays, we ask that you advise us if you will be travelling in a wheelchair by contacting us in advance. You can do this by emailing [email protected] or calling 01865 785400.

Our coaches have many facilities to ensure you can travel in comfort and arrive feeling as relaxed as possible. These include toilets, WiFi, USB charging points and climate control, to name a few.

Central Bus Station is a short walk from Terminals 1, 2 & 3. Lifts, escalators and moving walkways are available to help with the journey. Click here to see an interactive map on the Heathrow Airport website (opens in a new tab).

We strongly recommend you aim to arrive at the airport at least 1 hour before check-in for your flight opens. This is to ensure you have extra time in case of unexpected delays.

Parking for up to 96 hours is available at High Wycombe Coachway, which is within the High Wycombe Park & Ride site at Handy Cross. Find out more by clicking here

The journey between Oxford and Heathrow takes approximately 1 hour 30 minutes, depending on traffic conditions. When planning your journey, please ensure you allow plenty of time for unexpected delays. We recommend aiming to arrive at the airport at least 1 hour prior to your check-in opening time.

Yes, all our coaches are fitted with lifts and we welcome wheelchair users on board. In order to avoid unnecessary delays, we ask that you advise us if you will be travelling in a wheelchair by contacting us in advance. You can do this by emailing [email protected] or calling 01865 785400.

The journey between High Wycombe and Heathrow takes approximately 40 minutes, depending on traffic conditions. When planning your journey, please ensure you allow plenty of time for unexpected delays. We recommend aiming to arrive at the airport at least 1 hour prior to your check-in opening time.

The journey between Oxford and Gatwick takes approximately 2 hours 35 minutes, depending on traffic conditions. When planning your journey, please ensure you allow plenty of time for unexpected delays. We recommend aiming to arrive at the airport at least 1 hour prior to your check-in opening time.

Yes, all our coaches are fitted with lifts and we welcome wheelchair users on board. In order to avoid unnecessary delays, we ask that you advise us if you will be travelling in a wheelchair by contacting us in advance. You can do this by emailing [email protected] or calling 01865 785400.

The journey between High Wycombe and Gatwick takes approximately 1 hour 45 minutes, depending on traffic conditions. When planning your journey, please ensure you allow plenty of time for unexpected delays. We recommend aiming to arrive at the airport at least 1 hour prior to your check-in opening time.

We strongly recommend you aim to arrive at the airport at least 1 hour before check-in for your flight opens. This is to ensure you have extra time in case of unexpected delays.

Parking for up to 96 hours is available at High Wycombe Coachway, which is within the High Wycombe Park & Ride site at Handy Cross. Find out more by clicking here

Yes, all our coaches are fitted with lifts and we welcome wheelchair users on board. In order to avoid unnecessary delays, we ask that you advise us if you will be travelling in a wheelchair by contacting us in advance. You can do this by emailing [email protected] or calling 01865 785400.

The journey between High Wycombe and Gatwick takes approximately 1 hour 45 minutes, depending on traffic conditions. When planning your journey, please ensure you allow plenty of time for unexpected delays. We recommend aiming to arrive at the airport at least 1 hour prior to your check-in opening time.

Parking for up to 96 hours is available at High Wycombe Coachway, which is within the High Wycombe Park & Ride site at Handy Cross. Find out more by clicking here

The journey between High Wycombe and Heathrow takes approximately 40 minutes, depending on traffic conditions. When planning your journey, please ensure you allow plenty of time for unexpected delays. We recommend aiming to arrive at the airport at least 1 hour prior to your check-in opening time.